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ANSWERS |
| 1. |
- We ship all orders out Fed-Ex Ground or USPS Priority depending on the
final weight & size of your order. Orders are shipped within 10
business days of payment being made. We need this time because we
custom frame.
- Shipping cost is based upon the size & weight of your order. You can
calculate the shipping by clicking the "calculate shipping" tab in your
shopping cart.
- Insurance is included in the shipping costs.
- Fed-Ex Ground delivery is 1-5 business days depending on where your
shipping address is. We ship from Michigan & our zip is 48801. You can go
to www.fedex.com to view their transit map for an exact transit time.
- UPS Priority delivery is 2 business days.
- All orders are shipped out within 7 business days of being placed.
- You will receive an email with your tracking information once your
order has shipped. If you need expedited shipping please contact us.
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| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
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| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
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| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
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| 5. |
You
can check on the status of your order by clicking on
Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
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| 6. |
If
a tracking number is assigned to your order, you can track the order by
logging in to the Order Status and reviewing
your order.
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| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
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| 8. |
We offer a
full 30-day money back guarantee on all of our products. Our
full return policy is available on the
Terms of Sale
agreement page.
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| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
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| 10. |
If your
order arrives damaged, contact us immediately by email or phone. Keep
all of the packing material, box, & content. We will give you further
instructions on how to proceed.
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| 11. |
Information about our
company is available on the About Us page.
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| 12. |
Our contact information
is provided on our Contact Page.
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